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The GAL looks fine on my computer, but when I log into the problem PC, the GAL on that PC is empty.
It appears to be unable to pull GAL data from the Exchange server.
Hello, Some of my users' computers aren't showing any entries in the Global Address List (GAL) in Microsoft Outlook 2010.
However, when they log into another PC and create an Outlook profile, the GAL is properly populated.
Alternatively, you can wait till after Exchange has updated the OAB on its current schedule.
Does anyone have any idea what the problem might me? Samson **Update** I got fustrated and tried switching the "Use Cached Exchange Mode" on and off, checking the GAL each time.Every time a Mac checks for new mail, it also updates the GAL.Therefore, there is no need for equivalent instructions for the Mac operating system.I tried deleting the OST file but that didn't work. Can you try and run an Autodiscover test of the outlook client itself and see if it can reach it.We had some of Outlook clients running a patch that was blocking access to autodiscover and in turn would not allow the users to get the OAB.